Technical Writing and Editing

Add value and lower your support costs.

Quality documentation is the difference between customer satisfaction and costly support calls. Schooled in technical theory, Michael Cox also combines real-world experience and human-level skills to speak to your users at their level. Clear, concise, usable documentation is the result.

Many technical writers come from a purely technical background. Over the past decade, Michael has written for audiences varying from filmmakers to system administrators, wireless company CEOs to bankers. For companies as large as Adobe and Microsoft and as small as two-room startups, he has created documentation ranging from user manuals to online help to UI text, for a variety of hardware and software products. He can quickly grasp new concepts and technologies, reducing your documentation costs.

Whether you’re looking for new product documentation or to rework existing materials, contact Michael and make your product more valuable.

Tech-savvy, experienced and customer-focused.